Publication | 01 April 2016
Since WFP Kenya’s Helpline was set up in 2013, it has received almost 10,000 calls. The Helpline is a fundamental part of WFP’s complaints-and-feedback mechanism, and is particularly critical when WFP introduces a major change in its activities. For example, in 2015, calls increased more than tenfold when WFP introduced Bamba Chakula cash transfers into the refugee camps in Kakuma.